🔁 Returns & Exchanges Policy

Last Updated: October 1, 2025

At The Pork Shop, your safety and satisfaction are our top priorities.
Because we deal exclusively in fresh, perishable pork products, our return and exchange policy is designed to uphold the highest food safety and hygiene standards.

🚫 All Sales Are Final

Due to the perishable nature of our products, we do not accept returns or exchanges once an order has been delivered and accepted.

This policy ensures that our fresh meat products are never exposed to external environments, helping us maintain strict quality control and prevent contamination.

✅ Our Guarantee: Handling Damaged or Incorrect Orders

We take great care to ensure every order is accurately packed, hygienically handled, and delivered fresh.
However, in rare cases of errors or damage, we are committed to resolving the issue quickly and fairly.

If you receive a product that is incorrect, damaged, spoiled, or at an unsafe temperature, please follow the steps below:

1️⃣ Immediate Notification

You must inform us within 2 hours of delivery if there’s an issue with your order.
Requests made after this window cannot be processed due to the perishable nature of our goods.

📧 Email: support@theporkshop.com
📱 Phone/WhatsApp: +91 7904105610

2️⃣ Provide Evidence

To process your claim, please send clear, well-lit photographs of the affected item(s) while still in their original, unopened packaging.
This helps us verify the issue and maintain accountability with our delivery partners.

3️⃣ Resolution

Once our team verifies the issue, and it’s confirmed to be an error on our part (e.g., packing mistake, transit damage), we will offer one of the following options at your choice:

• 💰 Full refund for the affected item(s)

• 🚚 Free re-delivery of the correct item(s) at the earliest available time

⚠️ Important Notes

• We cannot offer compensation for products that have been mishandled, improperly stored, or cooked incorrectly after delivery.

• Once the delivery agent leaves and the product has been accepted, the responsibility for maintaining temperature and freshness lies with the customer.

🐖 The Pork Shop Promise

We are committed to delivering fresh, hygienic, and high-quality pork directly from our farm to your table — every single time.

For questions or assistance, please contact us anytime:
📧 Email: support@theporkshop.com
📱 Phone/WhatsApp: +91 7904105610
🌐 Website: www.theporkshop.in