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📜 Terms and Conditions

Last Updated: October 1, 2025

Welcome to The Pork Shop!
By accessing or using our website and services, you agree to comply with the following Terms and Conditions (“Terms”). Please read them carefully before placing an order.


🧾 1. General Terms

1.1 Agreement:
These Terms govern your use of the website and services provided by The Pork Shop (“we,” “us,” “our”). By using our services, you agree to be bound by these Terms.

1.2 Service Area:
Our ordering and delivery services are strictly limited to Coimbatore, Mettupalayam, and Nilgiris regions.
We reserve the right to refuse service to any address outside these zones.

1.3 Product Nature:
We exclusively sell fresh, raw, and perishable pork products. Due to the nature of these items, specific return and refund conditions apply.


🛒 2. Ordering and Pricing

2.1 Product Availability:
All products are subject to availability. In rare cases where an item is unavailable, we may substitute it with a product of equivalent quality and value. You will be notified if this happens.

2.2 Pack Sizes:
Products are available in fixed pack sizes — 250g, 500g, 1kg, and 2kg.
Weights shown are approximate net weights before packaging.

2.3 Pricing:
All prices are listed in Indian Rupees (₹) and may change without prior notice.
The price charged will be the one active at the time of your order placement.

2.4 Order Acceptance:
Your order confirmation email is an acknowledgment of your request, not a guarantee of fulfillment.
We reserve the right to accept or decline any order due to reasons like unavailability, pricing errors, or payment issues.


💳 3. Payment

3.1 Secure Payments:
All payments must be completed through our authorized payment gateway.
We do not store or share your full card details.

3.2 Payment Failure:
If payment is unsuccessful, the order will not be processed.


🚚 4. Delivery and Acceptance

4.1 Delivery Commitment:
We will deliver products to the address you provide within the specified delivery time window.

4.2 Delivery Failure:
If delivery fails due to issues such as an incorrect address, recipient unavailability, or restricted access, we may charge a re-delivery fee or cancel the order without refund, as the products are perishable.

4.3 Acceptance of Goods:
Please inspect your order immediately upon delivery. Once the delivery agent leaves and the product is accepted, the responsibility for freshness and storage transfers to you.


❌ 5. Cancellations, Returns, and Refunds

5.1 Order Cancellation:
Orders can be cancelled within 1 hour of placing them, provided the preparation or packaging hasn’t started.
To cancel, contact our customer support immediately.

5.2 No Returns Policy:
For food safety and hygiene reasons, all sales are final.
We cannot accept returns or exchanges once the product has been delivered.

5.3 Damaged or Incorrect Goods:
If you receive an incorrect, spoiled, or damaged product, you must:

  • Notify us within 2 hours of delivery
  • Provide clear photographic proof of the issue

Once validated, we will issue a refund or replacement at no extra cost.


⚠️ 6. Liability

6.1 Product Handling:
We are not liable for any product damage or spoilage that occurs after successful delivery.
Customers must store the product at the recommended temperature.

6.2 Health Disclaimer:
Raw pork must be handled and cooked safely. Improper handling or undercooking may pose health risks.
We are not responsible for any illness or injury resulting from mishandling or improper cooking.


💼 7. Intellectual Property

All content on this website — including text, images, graphics, and logos — is the exclusive property of The Pork Shop or its content suppliers.
Reproduction or redistribution without prior written consent is strictly prohibited.


⚖️ 8. Governing Law

These Terms and Conditions are governed by the laws of India.
Any disputes shall fall under the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.


🔄 9. Changes to Terms

We may update or modify these Terms at any time.
All changes take effect immediately upon posting on the website.
Your continued use of our services implies your acceptance of the revised Terms.